What's your production time?

Production time: 5-15 days for samples, 25-30 days for bulk order. Lead time will be longer for ODM projects, which is around 45-60 days.

Could you offer free samples to test?

Yes, we can, some products are free,you only need to pay shipping cost. Some products will be charged as it is high cost. Please contact our sales and we can discuss further.

Could you accept Logo customized or any OEM service?

For sure, we accept customized logo and package. OEM order is welcome.

Do you accept ODM project?

Yes, we have professional R & D team and mold tooling department, can make new molds by ourselves with competitive price.

What certificates you have?

CE, ROHS, REACH, ISO9001:2015. etc for most of the products.

What brands your radio accessory products do you cover?

For Motorola, Kenwood, Hytela, ICOM, Tait, Vertex Standard, Simoco, Maxon, Midland, Sepura, EADS, Caltta, Cobra, Kirisun, RugGear, Telo, Tokie, and other OEM radios.

How do you ensure your quality?

We have Quality control before the for the raw materials, semi-products, finished products.

Haven't find battery, do you make batteries for two way radio?

Please browse our new website for batteries and chargers: https://www.raytalkbatteries.com

Do you go to exhibitions and can you tell us the exhibition name?

Yes, we attended every year. IWCE, Global Source, PMR Expo, CCW and so on. For more, please contact our sales representative.

What's your standard package?

It depends on the products you order. We have headset bags, PE bags, customized PE bags, bubble bags, kraft boxes etc. Please discuss with our sales what you prefer.

The Company FAQ - RAYTALK COMMUNICATIONS LTD.

Why choose us?

RayTalk was established in 2009. A professional manufacturer integrating R&D, production and sales of two way radio accessories and aviation headsets.

With two branches of plants, which can produce almost all accessories of all brands of two way radios.

The sales team is online almost 24 hours, can offer swift offer.The professional R&D team can meet your customization inquiry.

From the processing of raw materials to material selection, cutting, moulding, and polishing, each piece of work is constantly improving.

Our factory provides personalized and customized services, and customers can participate in the process of design and material selection during the production process.

Perfect after-sales service make customers worry-free.

With independent export license and good service reputation,we have won the trust of customers and has become a long term partner with customers from more than 100 countries and regions around the world.

Please trust us that you will got best quality and service from us.thank you.

Payment Terms

100%TT in advance.For bulk order,we also accept 50% deposit in advance, and 50% balance before shipment.

MOQ

MOQ is usually 100pcs for most of models,small order is also acceptable.

Main Market

Main markets are Europe, America,as well as many other countries.

After-Sale Service and Warranty

Warranty is 12months.If there is any problem with the product during the warranty, we will offer guarantee services for return, exchange and replacement.

This warranty does not cover abuse, alteration, theft, loss, or unauthorized and/or unreasonable use of the products.

Certification

Most of the products with CE,ROHS,REACH,ISO etc.RayTalk Comms manufactured in ISO 9001 certified facilities.If you need more certification,contact us freely.

Shipping

Usually by DHL/UPS/Fedex/TNT. Sea shipment and railway shipment are available too.It depends on the volume of the order.

OEM/ODM

OEM-We can customize all kinds of packaging,instructions,labels and screen printing services for customers.

ODM-Can provide customers with all services from product development,design and manufacturing to post maintenance,Customers only need to propose product functions or ideas,we can turn the product from idea to reality.

Are you a manufacturer?

Yes, we are a manufacturer located in Shenzhen, China. With two branches of factories in Shenzhen and Huizhou.

What should I do if there is problem with the products?

Please contact your sales representative with the date code of your product,and descriptions of the issue,it would also be better for you to take pictures or videos for us to analyze the issue.

How do I place an order?

Please drop email to us freely, we will have sales representative to contact with you for more details.

Which payment terms are accepted?

Our quotation will be based on EXW terms, and accept Paypal, Western Union, Credit Card, TT, Alibaba and so on.

The Company FAQ

The Company FAQ

Aviation Headset FAQ